Students gain onsite training at Kents Cavern
Tour guides of the future are gaining all the know-how on how to deliver pitch perfect spiels to visitors – thanks to a training programme provided by one of Devon’s leading tourist attractions.
Torquay based Kents Cavern is hosting travel and tourism students from South Devon College in a unique scheme which aims to deliver a free ‘hands-on tour guide training programme.’ The project takes place on-site and is now in its second year.
Organisers say the collaboration allows second year college students an immersive training opportunity which is ‘designed to reflect the real-world experience of working in one of Devon’s most iconic heritage attractions.
‘It’s an honour to be nurturing the next generation of tourism professionals here at Kents Cavern,’ says Elliot Ling, Education Officer at Kents Cavern.
‘Our guide training programme is robust and helps individuals develop skills in public speaking, teamwork and visitor engagement.’
‘It makes such a difference getting students out of the classroom to experience real-world industry experience in such a unique setting.’
The Level Three students began the programme in early April. The scheme sees them complete three intensive training days which are closely mirroring the process undertaken by new team members at Kents Cavern.
Managers say students are treated as part of the team with the start of training focused on a thorough explanation of the site’s Health and Safety protocols before moving onto an introduction about the caves – and the chance to shadow live guided tours.
‘Getting students out of the classroom to experience real-world industry experience in such a unique setting.’ Image: DM Exeter.
Building confidence
Each participant gradually begin to lead parts of the tour themselves, starting with one section and repeating it across multiple groups to build up their confidence.
The aim is for the students to deliver a full team led cave tour for friends and family in early May, covering all seven sections of the route.
With seven students taking part, each will be responsible for one unique part of the tour – from storytelling with props to lighting effects and even fire demonstrations.
Part of their experience will allow them to ‘personalise’ their tours so visitors receive an informative, entertaining and memorable experience.
The training team are keen for students to find their ‘own voice and style while covering the essential facts about the history, geology and significance of the caves.’